Shipping policy
Thank you for choosing Luxe Sparkles Jewellery! We value your trust and strive to provide the best service possible. Please review our shipping policy below.
Processing Time
- All orders are processed within [1-3] business days. Orders are not processed or shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard UK Shipping: Estimated delivery time: 5-7 business days - £3.99. Free for orders over £50.
- Express UK Shipping: Estimated delivery time: 2-3 business days - £7.99
Please note that delivery delays can occasionally occur. Please allow more time during busy periods such as holidays and festive seasons.
International Shipping
- We offer international shipping to some countries.
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times may vary based on the destination and customs processing. Typical delivery times range from [7-21] business days.
- Customers are responsible for any customs and import taxes that may apply. Luxe Sparkles Jewellery is not responsible for delays due to customs.
Order Confirmation & Tracking
- You will receive an Order Confirmation email once your order has been placed.
- Once your order has been shipped, you will receive a Shipping Confirmation email with your tracking number(s). The tracking number will be active within 24 hours.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain items may have restricted shipping due to specific carrier or legal limitations.
Damages
Luxe Sparkles Jewellery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
- If your package is lost or stolen, please contact the shipment carrier to file a claim.
- Ensure that your shipping address is secure and that someone is available to receive the package.
Returns & Exchanges
- Please refer to our Return Policy for details on how to return or exchange items.
Customer Service
For any questions regarding your order or shipping, please contact our Customer Service team at:
luxesparklesjewellery@gmail.com
We appreciate your business and hope you enjoy your purchase!
*Note: This shipping policy is subject to change without notice. Please review the policy periodically for any updates.*